Frequently Asked Questions
Find answers to the most frequently asked questions about Marisor products, orders, shipping and returns. If you need further assistance, our Customer Care team will be happy to help.
Products & Ingredients
Are Marisor products suitable for all skin types?
Marisor products are designed for a wide range of skin types. However, every skin is different. Please review the ingredients listed on the product page and packaging and perform a patch test before first use, especially if your skin is sensitive.
Where can I find the full ingredient list?
The complete ingredient list is available on each product page and on the product packaging. If you have a known allergy or sensitivity, please review the list carefully before use.
What should I do if irritation occurs?
Discontinue use immediately. If irritation persists or you are concerned about a reaction, seek advice from a healthcare professional and contact our Customer Care team, providing the product name, batch number, date of opening and details of use.
Are Marisor products unisex?
Yes. Marisor skincare is created for everyone, regardless of gender.
How to Use
How should I use Marisor products?
Apply Eye Contour to the delicate eye area, followed by Face Serum and Illuminating Face Cream. Complete the ritual with Lip Balm whenever the lips need comfort and care. Follow the individual directions provided on each product page and packaging.
Can I combine Marisor products in the same routine?
Yes. The Alba Collection was designed as a complementary ritual, although every product can also be used individually. Introduce products gradually if your skin is particularly sensitive.
How should I store the products?
Store products in a cool, dry place, away from direct sunlight and excessive heat. Keep them securely closed and out of the reach of children.
Orders & Payments
How will I know that my order has been received?
After completing your purchase, you will receive an order confirmation by email. Please check your spam or promotions folder if you do not see it in your inbox.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
Which payment methods do you accept?
The payment methods currently available will be displayed securely during checkout.
What should I do if I entered the wrong delivery address?
Contact Customer Care immediately. If the order has not yet been dispatched, we will try to update the address. Once dispatched, changes may no longer be possible.
Shipping & Delivery
Where does Marisor deliver?
Available delivery destinations and costs are shown at checkout. For further information, please visit our Shipping & Delivery page.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
What should I do if my order arrives damaged or incorrect?
Contact Customer Care promptly and provide your order number, a description of the issue and clear photographs of the product and packaging. Please retain all packaging until we have reviewed your request.
What happens if my parcel cannot be delivered?
The carrier may attempt redelivery or direct the parcel to a collection point. Please follow the carrier’s tracking instructions. Additional costs may apply if an order must be resent because the address supplied was incorrect or the parcel was not collected.
Returns & Refunds
Can I return an order?
Eligible products may be returned in accordance with our Returns & Refunds Policy. Please read that policy before submitting a request, as exclusions may apply to opened, used or unsealed cosmetic products.
How do I request a return?
Visit our Returns & Refunds page and complete the Return Request Form. Please wait for our instructions before sending any product back.
How long does it take to receive a response?
We aim to review return requests and contact you by email within three business days.
Are gift cards refundable?
Gift cards are generally non-refundable, except where otherwise required by applicable law.
When will I receive my refund?
Approved refunds will be issued to the original payment method after the returned products have been received and inspected. Processing times may vary depending on your payment provider.
Still need help?
If you cannot find the answer you are looking for, please contact our Customer Care team. We will be happy to assist you.